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[hero_unit title=”Customer Service” text=”Customer Service is the provision of service to customers via a series of activities designed to enhance the level of customer satisfaction.

Customer Service Challenges
– The aim is to optimise the scheduling and dispatching of tasks to balance productivity and service levels
– Allocating people to crews that possess flexibility to do many different tasks
– Geographical dispatching is key
– Emphasis is on service vs productivity
– Demand is highly unpredictable
– Tasks can be planned or reactive e.g. the installation of phone services or the repair of phone lines.

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[tab1]SERVICE LEVELS PARAMOUNT

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[tab2]BEFORE YOU DO IT – MODEL IT

Existing Layout/System

Proposed Layout/System

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[tab3]
Applications of simulation modelling in Customer Service include:

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